Website Terms Of Use
Legal Information & Notices.
Cancellation of an Order
- Once payment is made your order can be cancelled only if it is 2 working days prior to the delivery date.
- Cancellation of an order will happen when there are no stocks available on the respective product and the Customer Care will inform you in such instances and arrange a refund or a replacement.
- Your order could be cancelled due to unavailability of the item , wrong product being advertised or wrong price being advertised.
Confirmation of Order
- Once your order is placed you will receive order confirmation on the website and/or an email /text with your order details which includes the order confirmation number.
- For cash on delivery you will be contacted by our customer care to confirm the payment verification.
Method of Delivery
- Orders will be delivered to the location provided by you within 3-5 working days & there will be a delivery cost added to the total order value.
- Same day delivery option is available for selected products and selected locations only.
- If the delivery location is closer to our stores, Delivery time is less than 5 working days
- If the delivery location is out of Colombo – Delivery time will be 4 – 7 working days or more due to unavoidable reasons.
Please Note That:
Delivery of the items will be based on the availability of the item you have ordered and on the delivery location.
Delivery period provided in our site will neither form a condition nor a warranty on the delivery period. It is just a approximate notification based on previous delivery durations.
Payment Method
- We accept payments via Visa, Mastercard.
- VISA and Mastercard Payment options are provided through Seylan Bank payment gateway
- AMEX payment option is planned to implement soon.
- Is it safe to make online payments?
At the time of payment, you will be directed to the respective payment gateway which is secured with a 128-bit secure socket layer encryption connection of the respective bank.
Once the payment is made you will be re-directed back to diaperdeal.lk
If any clarification is required about the safety on the online payment contact relevant credit card customer center
- What should I do if my payment fails?
In case of a payment failure, please retry ensuring,
1. Information passed on to payment gateway is accurate i.e.: account details, billing address, password (for net banking)
2. Your Internet connection is not disrupted in the process
3. Verify with the Bank whether your card has sufficient funds to make the necessary payments.
Return and Exchange Policy
1.Following requirements need to be fulfilled for accepting an item in exchange.
• The item needs to be returned within 30 days from the date of sale along with the original bill/invoice.
• The item returned must be in its original fully resalable condition, with all the tags & packaging (if any). (Price tags, Brand labels, Diaperdeal sticker etc.)
• The item returned needs to be in its original condition and not used, damaged, or opened.
2. No cash/ cheque refunds are made under any circumstance.
3. If any item needs to be exchanged, the customer needs to refer to the bill & contact the invoiced outlet. The outlet staff will inform the customer of the location where the customer can return the product.
4. The selling price of an Item sold based on an online promotion will be based on the promotional price when exchanged.
5. A credit note is issued to the value of the original invoice that will be valid for 14 days from the date of return.
6. If the item sold has any technical or product defect, a courier will be arranged by the company to pick up the item & the cost will be borne by the company.
Non-Exchangeable Items – Opened or damaged Packages, Diaper Deal sticker removed packages
Cash On Delivery
1. Cash On Delivery available cities – Negombo, Ja-Ela, Kandana, Wattala
2. Maximum order amount for Cash On Delivery facility is Rs. 10,000
Vouchers
Not refundable for cash & must be used before the expiry date.